Café Host

Reference Number: XL218

Closing Date: 19^th January 2025

Location: Xcel Leisure Centre

Hours: 6 per week

Rate of Pay: NMW/NLW

About the role:

CV Life are looking for a Café Host / Food and Beverage Assistant for our Café at the Xcel Sport and Leisure Centre. You and your colleagues will set the scene to deliver a truly memorable customer experience. We want everyone who visits to be treated as an individual, and for our staff to take immense pride in delivering a warm and welcoming personalised service.

You will work as a small team ensuring our customers experience the ‘wow factor’ every time they visit.

Responsibilities of the Role:

• Delivering the highest levels of customer service.
• Having excellent product knowledge and confidence to link sell, up sell and promote additional food and drink items.
• Preparing and serving food and drinks as required.
• Operating the till in line with cash handling procedures.
• Maintaining health, safety and cleanliness standards.

We are looking for someone who has experience in a customer facing role preferably in hospitality, but above all what’s important to us is your eagerness to learn and deliver exceptional customer service.

The principal place of employment will be The Xcel Sport and Leisure Centre which has free on-site parking and good public transport links from Coventry city centre.

Working days are: Thursday 16:00 – 19:00 and Friday 16:00 – 19:00.

Come Join Our Team and apply today!

Job Description

Reporting to: Centre Manager

Responsible for: Work Placements

Scope

Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

Overall purpose and objective of the role

To ensure that Café/Bar Services provided by the Foundation meet the demands and requirements of Centre Users, whilst Company Policies are being adhered to and Service Expectations are being met.

Main duties of the role:

1. To provide a front-line service function in terms of Cofa’s Café/Bar serving Drinks & Snacks
2. To be involved in cash handling procedures and responsible for Till Balances
3. To ensure the Café/Bar and associated areas are cleaned and maintained to the standards laid down in Company Procedures, Health and Safety, and Food Hygiene Regulations
4. To maintain all storage areas in a clean & tidy condition and ensure Café/Bar is stocked as directed, bearing in mind stock rotation.
5. To ensure sufficient stock is held in store to service Café/Bar requirements
6. To ensure products for sale are displayed in the advised manner
7. To complete daily bar diary and file in the advised place
8. To liaise with the Centre Manager regarding any Extraordinary Requirements.
9. To complete weekly line cleaning
10. To complete Monthly Stocktaking
11. To be responsible for the Centre’s Vending Operation
12. To ensure legal requirements in terms of display and allergies are observed
13. To ensure a high standard of customer care is maintained at all times, responding to customer enquires in line with Customer Policies

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts 
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance. 
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay. 
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.
• To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.

Person Specification

Essential Personal Attributes

• Presentable in personal appearance
• Enthusiastic and confident
• Honest, Reliable and Trustworthy
• Organised and Hardworking
• Enjoy Customer Service
• Numerate & Literate

Essential Knowledge and Experience

• Knowledge of front facing catering operation
• Knowledge of stock rotation
• Experience of cash handling
• Experience of touch screen tills
• Level 2 Food Hygiene Qualification
• Level 2 Award in Allergy Awareness

Essential Special Skills

• Ability to work unsupervised
• Communication skills
• Customer Service Skills

Special Circumstances

• Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
• Ability to travel between sites.
• Interest in working with underrepresented and disadvantaged community groups/individuals.

If you have any enquires, please contact our Human Resources Team by emailing recruitment@cvlife.co.uk