Centre Manager

Reference Number: MH32

Closing Date: 21st May 2025

Location: Moat House Leisure and Neighbourhood Centre 

Hours: 37.5

Rate of Pay: Competitive based on experience 

CV Life are recruiting a Manager to lead and motivate a team to achieve outstanding customer service and standards and maintain Moat House Leisure and Neighbourhood Centre as a key community asset. 

The successful candidate will have experience of management, co-creation of programmes with stakeholders and have good organisational, planning, administration, IT and communication skills, and be able to work on their own initiative. 

Reporting to the company’s Head of Operations Neighbourhood and Communities, the Centre Manager will be responsible for the management of facilities and for managing the unique partnerships that exist with key user groups. 

Applicants should possess the necessary range of management skills, have a proven ability to manage people and be self-motivated, enthusiastic, reliable and committed to the social objectives of the Company. 

DBS Clearance will be required for the successful candidate. 
Please click on this link for further details: https://cvlife.co.uk/dbs/ 

Job Description

Reporting to: Head of Operations – Neighbourhood and Communities

Responsible for: Duty Managers, Recreation Attendants, Customer Service Advisors, Cleaners

Scope

Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

Overall purpose and objective of the role

To be directly responsible for the day-to-day management of the Centre and its associated facilities. 

Main duties of the role:

1. To co-create with local communities and partners the holistic programming of Moat House Leisure and Neighbourhood Centre (MHLNC). 
2. A commitment to delivering an excellent visitor-focused experience at MHLNC 
3. To be responsible for the day to day Operational Management of MHLNC. 
4. To be responsible for the Line management and professional development of the MHLNC team, adapting your style depending on the needs of your team.
5. To develop systems to capture detailed KPI’s and customer feedback and regularly provide reports on key emerging trends. 
6. The management of the shared areas and wider tenant requirements within the leased areas of MHLNC.
7. To contribute to the annual development of the CV Life, Coventry Sports Foundation business plans. 
8. To use insight and customer feedback and to develop the MHLNC annual site business plan with associated action plans and suite of KPIs that align to overarching CV Life vision and objectives. 
9. To be constantly involved in all areas of the Company’s Policy and Procedure reviews and manage such implementation and applications of policy within the Sports Centre environment. 
10. To work with the Facilities Management team to ensure all statutory requirements within the facility are adhered to. 
11. To structure and organise communication networks within the various departments within the Centre and lead meetings as appropriate. 
12. To work with the Head of Operations – Neighbourhood and Communities and other Centre Managers within the Company to develop complementary marketing campaigns to continually strive to increase usage and revenue generation. 
13. To liaise regularly with internal and external partners and sub-contractors to ensure that all partnership and delivery standards are met. 
14. To ensure MHLNC maintains accreditation to a quality assurance framework and demonstrates continuous improvement. 
15. To work with the Community Development team and other partners to deliver externally funded programmes and events that meet the needs of the local community. 
16. To work with the Lifestyles team to deliver a range of Health and Wellbeing programmes at MHLNC 
17. To work with the Facilities Management team ensure that the Centre’s facilities are constantly maintained, cleaned, and presented to the highest of standards as could be expected within any similar facility within the leisure sector. 
18. To monitor and respond to any issues of security (in relation to the premises, staff, users, sub-contractors, and visitors) and to respond to alarm call outs as a designated ‘key holder’. 
19. To work Duty Management shifts as required, in covering shifts during times of holidays and absenteeism. 
20. To work with the Head of Operations – Neighbourhoods and Communities to develop annual budgets and provide regular forecasts on actual performance.  

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts 
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance. 
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay. 
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.
• To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.

Person Specification

Essential Personal Attributes

• Excellent communicator to various levels of internal and external representation. 
• Approachability to staff. 
• Positive assertiveness. 
• High levels of self-motivation and organisation. 
• Outwardly enthusiastic and confident. 
• Reliability. 
• Show a flexible approach to work. 
• Supportive qualities that will encourage staff in their pursuit of personal goals. 
• Ability to be positively persuasive and motivate individuals and teams. 
• High standards in relation to the presentation of facilities and staff 

Essential Knowledge and Experience

• Working knowledge & experience of the day-to-day management of a Sports Centre. 
• Knowledge of Health & Safety practices within a Sports Centre environment. 
• Experience in business planning, budget, and financial analysis / management processes. 
• Experience of cash handling, security practices & procedures. 
• Experience/knowledge of using IT systems (Microsoft Office, Outlook, Teams etc) and digital skills. 
• Experience in the implementation of policies and procedures. 
• Previously held a management position. 
• Experience in the development & marketing of facilities/activities. 
• Experience in problem solving. 
• Knowledge of Quality Systems (e.g. Quest) 

Essential Special Skills

• Consultative leadership and people management skills. 
• Ability to work on own initiative & lead a team of people. 
• Ability to work as part of a team. 
• Ability to work and make decisions in unsupervised settings. 
• Confidentiality in relation to issues of personnel. 
• Organisational, planning and administration skills. 
• Ability to work under pressure. 
• Mentoring skills for more junior members of staff. 
• Customer care skills. 
• Time Management skills. 
• Ability to manage budgets. 
• Good listening skills. 
• Literacy and numeracy skills. 
• Event management. 

Special Circumstances

• Ability to work unsociable hours including evenings, weekends, and Bank Holidays. 
• Ability to travel between sites. 
• Ability to be on call to attend at short notice. 
• Enhanced DBS Clearance 
• Interest in working with underrepresented and disadvantaged community groups/individuals. 

If you have any enquires, please contact our Human Resources Team by emailing recruitment@cvlife.co.uk