Rehab Programmes Coordinator

CVLife is seeking to recruit a high-caliber and enthusiastic Rehab Programmes Coordinator, to join our Lifestyles Health & Wellbeing Management Team, to aid with the development and growth of health and wellbeing programmes.

Ideally, you will be an experienced individual with knowledge of health and rehab related referral programmes, with a fitness or health sector background.  You will be able to lead existing and new wellbeing initiatives in a forward thinking organization, ensuring that the highest levels of customer satisfaction are experienced.

The successful applicant will have good leadership, organisation and planning skills and be an outstanding communicator and motivator; showing positive assertiveness to a strong team of instructors.

You will be required to work early mornings, evenings and weekends and required to travel to public events and across sites in a working day, therefore a flexible approach to working is essential.

Job Description

Overall purpose and objective of the role:

To coordinate the Lifestyles Rehabilitation programmes for CVLife, including staffing, marketing and programming.

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon the operational requirements and staffing levels.

Main Duties of the Role

  • To coordinate all health and rehab related programmes inclusive of staffing, facility bookings and session content where applicable.
  • To develop and promote specialist classes.
  • To deliver sessions across the rehab programmes when required and monitor and adapt programme’s contents accordingly.
  • To provide in house staff training where required in relation to programme developments.
  • To organise external staff training in-line with budgets.
  • To hold regular meetings with rehab Instructors. 
  • To provide weekly and monthly analysis of session statistics relating to programme’s participation.
  • Attend regular meetings with the Health and Operations Manager to report on all areas within rehab programs and develop future initiatives. 
  • To liaise and work closely with the Health and Fitness Operations Manager to ensure required level of staffing and operational standards are maintained within the parameters of the rehab programmes.
  • To attend training/refresher courses as appropriate to maintain qualifications and standards of good practice and organise as is necessary for Lifestyles Instructors to ensure that their qualifications are kept up-to-date. 
  • To be responsible for ensuring that staff qualifications and training records are always kept up to date. 
  • To be responsible for mentoring, counselling, supporting, advising, coaching and the development of staff.
  • To ensure that all rehab instructors project a professional, friendly, and presentable image of CVLife always.
  • To maintain all relevant administrative records and reports.
  • To act as the main point of contact for new referrals from UHCW and other organisations to carry out regular checks on rehab programmes promotional material (i.e. leaflets) to ensure correct information and appropriate levels are available.
  • To be pro-actively involved in the organisation and development of new and existing promotional activities linked with the work of CVLife.
  • To visit venues outside the Centre as required by the Manager or other member of the Management team to promote the rehab programmes.
  • To carry out regular checks on rehab programmes promotional material (i.e. leaflets) to ensure correct information and appropriate levels are available.


  • To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
  • To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
  • To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts.
  • To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance. 
  • To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
  • To interact positively with customers adopting a friendly and professional approach at all times.

Person Specification

Essential Personal Attributes

• Excellent communicator to various levels of internal and external representation.

• Adaptable and approachable.

• Positive assertiveness.

• High levels of self-motivation and organisation.

• Outwardly enthusiastic and confident.

• Show a flexible approach to work.

• Professional pride.

• Approachability to staff and customers.

• Good listener.

Essential Knowledge and Experience

• General knowledge of Health and Safety practices surrounding exercise in group settings.

• Knowledge of good practices within fitness facilities management.

• Health & Safety practices within a fitness facility environment. 

• Knowledge of Microsoft Office, to use emails, update spreadsheets, writes reports etc.

Essential Qualifications

• Minimum level 3 GP referral qualification.

Essential Special Skills

  • Consultative leadership and people management skills.
  • Ability to work and make decisions in unsupervised settings.
  • Report writing skills.
  • Presentation skills.
  • Confidentiality in relation to issues of personnel.
  • Organisational, planning and administration skills.
  • Ability to work under pressure.
  • Ability to work as part of a team or under own supervision.
  • Ability to use own initiative.
  • Numeracy skills to produce statistics.
  • Good communication skills
  • Good customer care skills.
  • Ability to encourage and motivate others.

Special Skills – Desirable

  • First Aid qualification.
  • Delivery of training to groups and individuals.
  • Able to prioritise own and others workloads.

General intelligence

  • Interest in health & fitness activities.
  • Ability to work unsociable hours/weekends and be on call to attend at short notice.
  • Ability to travel between sites.
  • Interest in working with underrepresented and disadvantaged community groups/individuals.

Special Circumstances

  • Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
  • Ability to travel between sites.
  • Interest in working with underrepresented and disadvantaged community groups/individuals.
Job Reference XL138
Closing Date 15th August 2022
Department Health & Wellbeing
Hours 25
Salary Competitive
  • Great development opportunities
  • FREE health and fitness membership
  • FREE health and fitness membership for a family member or friend
  • FREE uniform for applicable roles
  • FREE training for applicable roles
  • DISCOUNTS on Centre activities

People from Black, Asian and Ethnically Diverse backgrounds, disabled, deaf and neurodivergent people are under-represented in our workforce, so we particularly encourage applications from candidates in these groups.