Customer Guidance


Keep up-to-date with latest developments as and when they happen by visiting this page or following us on Facebook, Instagram and Twitter @cvlifenews



Temporary Opening Times

We are aiming to return to normal opening/closing hours soon and will update accordingly.

The Alan Higgs CentreCentre AT7Xcel Leisure CentreWave & ManaspaMoat House Leisure Centre
Monday6.30am – 10.00pm6.30am – 8.00pm6.30am – 9.00pm6.30am – 8.00pm7.00am – 8.00pm
Tuesday6.30am – 10.00pm6.30am – 8.00pm6.30am – 9.00pm6.30am – 8.00pm7.00am – 8.00pm
Wednesday6.30am – 10.00pm6.30am – 8.00pm6.30am – 9.00pm6.30am – 8.00pm7.00am – 8.00pm
Thursday6.30am – 10.00pm6.30am – 8.00pm6.30am – 9.00pm6.30am – 8.00pm7.00am – 8.00pm
Friday6.30am – 10.00pm6.30am – 8.00pm6.30am – 9.00pm6.30am – 7.00pm7.00am – 8.00pm
Saturday8.30am – 9.00pm9.00am – 6.00pm9.00am – 6.00pm9.00am – 6.00pm9.00am – 6.00pm
Sunday8.30am – 10.00pm9.00am – 6.00pm9.00am – 6.00pm9.00am – 6.00pm9.00am – 6.00pm

For individual times for Fitness suites, Swimming and Health suites, please visit our individual centre pages.

For Manaspa sessions and bookings, which are available to book online, please visit: https://manaspa.co.uk/

For Waterpark bookings, please visit: https://thewavecoventry.com/


Accessing Facilities and Activities

Whilst we operate within Government restrictions and reduced capacity to maintain social distancing, the following apply for our members and visitors:

We are continually reviewing Government guidance and frameworks published by our fitness governing UK Active ‘Fit Together’ to implement any new procedures accordingly.

We require all visitors when visiting our centres to be wearing a mask, unless medically exempt.

Please note: Lifestyles members breakfast is temporarily unavailable at any of our Centres.


Safety and Wellbeing

Working together to provide a safe and welcoming environment for all.

The safety and wellbeing of our members, visitors and team is our top priority.

Our safety measures at all our Venues to help keep you safe include:

Please note and observe the following guidance when planning to visit our Venues:
Before your visit

Visit only if you’re feeling well – to help keep everyone safe, only visit the Venues if you are feeling well and not showing any covid-19 symptoms, such as, a high temperature;  a new, continuous cough; a loss or change to your sense of smell or taste.

Arrive just on time for your activity – Please wait in your car, or outside of the Venue staying clear of the entrance, until a few minutes before your activity session is due to start, then proceed to entrance.

Arrive dressed for your activity – To avoid using changing rooms, visitors must arrive ‘beach ready’ for swimming (costume on underneath your clothes) and in sports kit for fitness and sports activities. Pool showers and changing cubicles will be available for rinsing-off and changing after your swim session. Lockers will be available to store valuables.

Don’t meet in large groups – Following the Government announcement on 29th March the ‘rule of six’ applies throughout our facilities. Do not attend/meet or gather in groups of more than six within our facilities.

Pay using contactless – Where required and where possible, we are encouraging contactless payments.

During your visit

Wear a face mask– to protect everyone in the facility, please wear a face mask to and from all activities. Those who are medically exempt from wearing face coverings are required to wear an exemption lanyard.

Respect social distancing – Maintain 2m social distancing by leaving plenty or space between yourself and other visitors. We have introduced one-way systems, floor markings and spaced out our equipment to help maintain distancing.

Wash/sanitise hands frequently – We encourage you to regularly wash / sanitise your hands, including upon entering and leaving our Venue. Hand sanitiser stations are located in key areas throughout our Venue.

Wipe down equipment before and after use –  
Use disinfectant provided to wipe down equipment before and after use to help ensure all visitors can safely use the fitness suites, exercise classes and other facilities. As part of our increased cleaning schedules, we will also be wiping down equipment on a regular basis.

Observe notices and signs – One-way system, floor markings and notices are placed around our Venues to help maintain social distancing and keeping everyone safe.

Don’t move furnishing or equipment – Furniture and equipment around our Venues has been positioned to help maintain social distancing. If you are required to move equipment as part of your activity, please return it after wiping down.

After your activity – due to social distancing measures building capacities have been reduced so please depart the building as soon as possible after your activity.

Keep children supervised – Children must be supervised at all times to help maintain social distancing.


Track and Trace Data Capture

We are required to capture Test and Trace data for visitors. This data will not be used for any other purpose but being provided to NHS Test and Trace if required. Please be assured that your information will be stored securely, in line with data protection laws, and not shared with anyone else. The information we need to capture is:

This data can be captured using the NHS Test and Trace QR code enabling all visitors to seamlessly check-in using the NHS COVID-19 app. Please note scanning of Centre QR codes can only be made through the NHS Test and Trace app. Look out for the posters at all entrances to our buildings and check yourself in, this is a mandatory requirement. How to download the NHS Track and Trace App: IOS or Android

Covid Testing Sites

Covid Testing is available at Centre AT7, The Alan Higgs Centre, Xcel Leisure Centre and Moat House Leisure and Neighbourhood Centre.

For more information about lateral flow testing at the Centre, visit Coventry City Council website.
Opening times are weekdays 8.00am to 6.30pm and weekends 10.00am to 3.00pm


FAQ’s

Are your venues open?

Yes, all of our venues are open.

What happens to my block booking?

You can recommence your block booking when we reopen following the Government guidance at the time. Please note: some sports that require our centre halls may be temporary unavailable whilst we host Covid Testing.

Is the creche open?

Our creche will only be open at Centre AT7. The new creche includes table top games – the soft play structure will not be open.

For more information about times and Covid Safety procedures, please visit: https://cvlife.co.uk/indoor-play/creche/

Is Cofa’s Food and Drink at The Alan Higgs Centre Open?

Yes our Cofa’s indoor facilities at The Alan Higgs Centre is open.

Please note: Social Distancing Rules still apply in these areas. You must either be in a group of up to 6 from any number of households (children of all ages count towards the limit of 6) or in a group of any size from up to two households (each household can include an existing support bubble, if eligible)

Lifestyles Health and Fitness

Is my membership available to use?

Yes, memberships have re-started since April and you are available to use CVLife facilities.

Not a member yet? Learn more about Lifestyles Members at www.cvlifestyles.co.uk and become a member today.

What happens to my membership if I’ve paid upfront?

Your membership has been automatically extended by the period we are closed.

Do all members have access to free online streaming of classes?

Yes! All members will have complimentary access to fitness classes through our streaming platforms. Take part in the Technogym, on-demand classes through the Mywellness app also. Please ensure your app notifications are switched on. If you are having trouble with the app please email: Lifestyles@cvlife.co.uk and we can activate your app.

For more information regarding Moat House Leisure and Neighbourhood Centre Lifestyles Memberships, please visit: Lifestyles at Moat House FAQ

There’s something incorrect with my payment, who do I contact?

If you have any payment enquires please email our Lifestyles team who will get back to you as soon as they can by emailing: Lifestyles@cvlife.co.uk

Are classes available?
Studio and Pool Classes are available. For Group Exercise classes, including Aqua Aerobics and Hydrorider, please visit: https://www.cvlifestyles.co.uk/group-exercise/

Is your Health Suite open?

Yes, our Health Suites are open and are running with safety guidances and temporary times.
For more information, please visit: https://www.cvlifestyles.co.uk/health-suites/

Aquarius Swim School

If you have any general queries please contact the Aquarius team on aquarius@cvlife.co.uk.

For timetables please visit: https://cvlife.co.uk/swimming-lessons/ .

Can I watch my child’s lesson from the viewing gallery?

Yes you can, but strictly 1 parent only.

Will teachers be in the water with children during lessons?
Currently for Duckling’s Lessons Only.

I haven’t received the latest newsletter/ enrolment information / timetables/ updates about my child’s class via email?

Check we have the correct contact details for you at reception during your next visit to The Wave, Xcel Leisure Centre, The Alan Higgs Centre or Centre AT7. If you’ve already provided us with your email address, remember to check your spam folders .

What other guidances do you have in place when we arrive?

School Activities

If you have any queries regarding the delivery of CV Life activities at your school, please contact Stuart Bird at stuart.bird@cvlife.co.uk

Swimming and Sports

Are changing rooms available? 

Changing rooms will be available for Swimming sessions and lessons only.

Customers should arrive ready for activity, for example, wear swimming costume underneath their clothes (‘beach ready’) and simply place their clothes straight into a locker and enter poolside. Changing cubicles will be available after swimming to change into dry clothes but time in changing facilities should be kept to a minimum.

Are showers available?

Our dry side showers will be available for rinse only and to use prior 9:00am at The Alan Higgs Centre and Xcel Leisure Centre only.
Pool side showers will be available for rinse only for swimming sessions and lessons only at all centres.

Can I use lockers? 

Yes, some lockers will be available for use with social distancing measures in place.

Can I book Badminton court (or other sports courts) when you reopen? 

You can book some of our sport course either on your own, in groups of up to 6 people or in a group of any size from up to 2 households.

Please note: some sports that require our centre halls may be temporary unavailable whilst we host Covid Testing.

What happens to my regular sports booking? 

Will contact you in due course when your sports booking area becomes available.

Can I book a regular time slot for my sport? 

Yes. Please contact reception at the desired centre to check availability.


Thank you for your ongoing understanding and support during this time.


Last updated: 16/06/21