Customer Guidance

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Safety and Wellbeing

Working together to provide a safe and welcoming environment for all.

The safety and wellbeing of our members, visitors and team is our top priority.

Our safety measures at all our venues to help keep you safe include:

Before your visit

Visit only if you’re feeling well – to help keep everyone safe, only visit our venues if you are feeling well and not showing any covid-19 symptoms, such as, a high temperature;  a new, continuous cough; a loss or change to your sense of smell or taste.

Pay using contactless – Where required and where possible, we are encouraging contactless payments.

During your visit

Social distancing While social distancing guidelines have changed, we would still like to encourage members to be cautious of those around them.

Wear a face mask – to protect everyone in the facility, we advise you to wear a face mask to and from all activities.

Wash/sanitise hands frequently – We encourage you to regularly wash/sanitise your hands, including upon entering and leaving our venue. Hand sanitiser stations are located in key areas throughout our venue.

Wipe down equipment before and after use –  
Use disinfectant provided to wipe down equipment before and after use to help ensure all visitors can safely use the fitness suites, exercise classes and other facilities. As part of our increased cleaning schedules, we will also be wiping down equipment on a regular basis.

We are continually reviewing Government guidance and frameworks published by our fitness governing UK Active ‘Fit Together’ to implement any new procedures accordingly.

Please note: Lifestyles members breakfast is temporarily unavailable at any of our centres.


Can I use the showers in the Changing Rooms?

Yes, you’ll be able to use the showers in the general changing areas and showers in the swimming changing areas.

Can I book a block booking?

Yes, casual sports hall and 3G pitch bookings are 7 days in advance and payment required upfront.

Block bookings are available through application to the Centre Manager.

Is the creche open?

Our creche will only be open at Centre AT7. The new creche includes tabletop games – the soft play structure will not be open.

For more information about times and Covid Safety procedures, please visit:

Is Cofa’s Food and Drink at The Alan Higgs Centre Open?

Yes, our Cofa’s indoor facilities at The Alan Higgs Centre is open.

Cofa’s at The Wave is open during Waterpark times. Cofa’s Kiosk in the waterpark is temporarily unavailable.

Aquarius Swim School

If you have any general queries please contact the Aquarius team on

For timetables please visit: .

Can I watch my child’s lesson from the viewing gallery?

Yes, you can, however where possible only 1 parent to help minimise potential exposure.

Will teachers be in the water with children during lessons?
Our Pool Helpers will now be in the water for all Ducklings and Stage 1 lessons.

I haven’t received the latest newsletter/ enrolment information/timetables/ updates about my child’s class via email?

Check we have the correct contact details for you at reception during your next visit to The Wave, Xcel Leisure Centre, The Alan Higgs Centre or Centre AT7. If you’ve already provided us with your email address, remember to check your spam folder.

What other guidances do you have in place when we arrive?

Thank you for your ongoing understanding and support during this time.

Last updated: 20/09/21