Accessibility

Access for all

We pride ourselves on offering ‘access for all’. All of our venues provide accessible facilities for disabled customers with a commitment to continuously improving the accessibility both in and around our venues to ensure they meet the needs of our customers. 

All of our staff are trained in disability awareness. For customers who require additional accessibility, each venue is equipped with the features listed below:

For health and safety reasons you must be able to walk up and down the stairs unaided to access the slides at The Wave. 

WelcoMe logo circle

Introducing WelcoMe

We have partnered with WelcoMe to give you the most dignified, discreet and personal method to share your requirements and access needs to enhance your experience, making you feel confident when visiting us.

This is available at:

New! Coventry Transport Museum

Centre AT7

The Alan Higgs Centre

Moat House Leisure and Neighbourhood Centre

The Wave

Coming Soon to Xcel Leisure Centre

How to Use WelcoMe

  1. Below you can find more information in the venue sections and their accessible features.
  2. Click on ‘Plan a visit’. If you don’t have an account, sign up and complete your accessibility profile.
  3. Share your access needs, requirements, and what help you may need.
  4. We will get notified so the team can ensure they are prepared to greet you and have what you need ready.
  5. On the day of the visit, once you are at the venue click on ‘Arrive’. We will get a notification and be with you shortly.

Enjoy your enhanced experience!

Accessibility Facilities

Centre AT7 Facilities:

  • Meet & Greet
  • Free disabled parking.
  • Accessible Toilet
  • Accessible Changing Rooms
  • Automatic doors
  • Baby Change Facilities
  • Lift (located near Fitness facilities, in the corridor to the right of Pool reception)
  • Low level counters at the reception.
  • Pool lift with accessible chair.
  • Wheelchair Accessible
  • For families and individuals who have complex needs and disabilities, quiet time sessions are available at both Centre AT7, and The Wave, and are ideal for those who prefer swimming in a calm and relaxed environment.

Centre AT7 WelcoMe Bookings


For more details about travelling to and getting around the Museum, facilities, quiet times and communication, visit Coventry Transport Museum’s Website:

Coventry Transport Museum WelcoMe Bookings


Want to know what to expect when visiting The Alan Higgs Centre?

We hope this video will explain how we can assist you when you visit us:

The Alan Higgs Centre Facilities

  • Meet & Greet
  • Free disabled parking.
  • No specific assistance needed
  • Accessible Toilet
  • Accessible Changing Rooms
  • Accessible Changing Rooms with hoist
  • Accessible Toilet with hoist
  • Baby Change Facilities
  • Dedicated Seating
  • Lift
  • Low Counter
  • Wheelchair Accessible
  • IFI accredited fitness equipment
  • Disabled pool lift, hoist & pod
  • Assistance dogs are allowed in centre but are not permitted entry poolside. For members wishing to go swimming, or complete a separate activity, assistance dogs can be left at reception where a member of staff will supervise until your return.
  • For families and individuals who have complex needs and disabilities, quiet time sessions are available at both Centre AT7, and The Wave, and are ideal for those who prefer swimming in a calm and relaxed environment.

The Alan Higgs Centre WelcoMe Bookings


The Herbert art gallery and museum logo

For more details about travelling to and getting around the Museum, facilities, quiet times and communication, visit The Herbert Art Gallery & Museum’s Website:


Moat House Leisure and Neighbourhood Centre Facilities:

  • Free disabled parking located at the rear of the building.
  • Level access throughout.
  • Automatic doors upon entry with an accessibility intercom to reception.
  • Large directional signs.
  • Low level counters at the reception and café.
  • Hearing loop available at reception.
  • Accessible toilets, with signs in braille.
  • Accessible changing facilities with shower seat, with signs in braille.
  • Trained fitness instructors to assist.
  • IFI accredited fitness equipment – The following equipment is wheelchair accessible:
    • Arm bike
    • Chest press
    • Shoulder press
    • Seated row
    • Cable pully machines
    • Free weights

Want to know what to expect when visiting Moat House Leisure & Neighbourhood Centre?

We hope this video will explain how we can assist you when you visit us:

Moat House Leisure and Neighbourhood Centre WelcoMe Bookings


The Wave Facilities:

  • Meet & Greet
  • Free disabled parking located on the right side of the building from the entrance as well as at Salt Lane Car park.
  • Hearing Loop
  • Assistance Dog Amenities (Water, others)
  • Changing Places Toilet (CPT)
  • Accessible Toilet
  • Accessible Changing Rooms
  • Accessible Changing Rooms with hoist
  • Accessible Toilet with hoist
  • Automatic doors
  • Baby Change Facilities
  • Lift (located both on Lifestyles side before the stairs, to the right, and Waterpark side before stairs up to changing rooms)
  • Low Counter
  • No specific assistance needed
  • Pool Hoist (by Swimming Pool and the Lazy River in the Waterpark)
  • Pool Pod
  • Wheelchair Accessible
  • Wheelchair Ramp (From The Reef to first floor of The Waterpark)
  • For families and individuals who have complex needs and disabilities, quiet time sessions are available at both Centre AT7, and The Wave, and are ideal for those who prefer swimming in a calm and relaxed environment.

For health and safety reasons you must be able to walk up and down the stairs unaided to access the slides at The Wave. 

The Wave WelcoMe Bookings


Xcle Leisure Centre Facilities:

  • Meet & Greet
  • Free disabled parking located at the front of the building.
  • Accessible Toilet
  • Accessible Changing Rooms
  • Automatic doors
  • Baby Change Facilities
  • Lift (located by the left side stairwell, near the reception area)
  • Low level counters at the reception and café.
  • Pool Pod
  • Wheelchair Accessible

Xcel Leisure Centre WelcoMe Bookings