Policies

At The Mana Spa we pride ourselves in offering the best level of care for our clients, and ensure that our clients journey is our main priority. Our policies have been designed to guarantee you have a truly enjoyable experience with us..

Bookings

For same day bookings please call the spa on ________. If you are looking to book in advance you may use our booking request form by clicking the book now button at the top of the page.

Punctuality

We respectfully ask that you arrive 15 minutes prior to your scheduled appointment time. When booking treatments within The Mana Spa, your appointment is scheduled with a therapist, whose time is allocated exclusively for your treatment. If you are late for a scheduled appointment, our company policy offers you two options:

– You may choose to shorten your treatment, depending on the time of arrival and the treatment booked.
– You may prefer to reschedule your appointment; however, this will mean the loss of any payment made.

Please note that The Mana Spa has the right to refuse any treatment if you are deemed to be under the influence of alcohol or drugs, or if any inappropriate behavior occurs. The Mana Spa has the right to adapt, or refuse any treatment if contra-indications mean that a treatment is not suitable for a person. For your safety we would require doctors clearance for certain medical conditions.