Fitness Instructor – Level 3 GP Referral

Reference Number: XL212

Closing Date: 22nd October 2024

Location: Multi-site

Hours: 1 Hour minimum

Rate of Pay: Competitive

About the role:

CV Life is looking to recruit an enthusiastic and passionate Fitness Instructor to join our ever growing and successful Lifestyles Health and Fitness Team. This is an excellent opportunity for an experienced Fitness Instructor to work in modern, high tech fitness suites situated across our sports centres, including the brand-new Technogym Biocircuit. The role is to assist the Fitness Operations Manager and the Healthy Lifestyles Programme Coordinator in the daily operation of the Fitness Suite. Key roles will include providing gym inductions, completing personal programmes and booking reviews to monitor progress, fitness assessments and obtaining and developing knowledge on the Wellness Key packages we offer to our members. Candidates must have an industry recognised qualification and a Level 3 GP Referral qualification.

Are you passionate about providing a high-quality enjoyable experience for all our customers? Do you have excellent interpersonal skills and can build a rapport with our fitness suite members and referrals, keeping them motivated and keen to keep up their exercise regime?

Role & Responsibilities:

• You will play an important role in helping customers achieve their fitness goals by developing client relationships.
• Contacting referrals and arranging consultations.
• Undertake client assessments in line with the Level 3 GP Referral/Level 4 Pulmonary Rehab qualification.
• Assisting the Fitness Operations Manager in the daily operation of our Fitness Suites.
• Providing gym inductions, completing personal programmes, booking reviews to monitor progress and conducting fitness assessments.

Apply Today and Join Our Team!

Job Description

Reporting to: Health and Fitness Operations Manager

Scope

Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

Overall purpose and objective of the role

To assist the Fitness Operations Manager and the Healthy Lifestyles Programme Coordinator in the daily operation of the Fitness Suite.

Main duties of the role:

1. To supervise the delivery of health and fitness sessions and maintain systems for customer record keeping of progress.
2. To provide introduction sessions regarding equipment usage to all new users and induction / fitness testing sessions as required.
3. To assist in promoting and publicising the Fitness Suite and its associated activities / programme, particularly to the target groups of the Company.
4. To visit venues outside of the Centre to promote the activities of the Fitness Suite / Company.
5. To erect and dismantle equipment as required for particular sessions.
6. To be familiar with and work within all operating policies and procedures appropriate to provision of the fitness suite.
7. To ensure that a high standard of customer care is maintained at all times, and to respond to all customer enquiries/complaints effectively and efficiently.
8. To attend training/refresher courses as are appropriate to maintain qualifications and standards of good practice.
9. To contribute to the professional development and guidance of Further Education and Work Placement students.
10. To ensure that adequate standards of Health and Safety are maintained at all times, paying particular attention to the use of equipment.
11. To ensure that the Fitness Suite is cleaned and maintained to a standard that is appropriate to the demands and concerns of all users.
12. To be aware and able to respond to all emergency situations in accordance with the procedures detailed in the Company’s Health & Safety policy.
13. To attend any relevant meetings as appropriate
14. The instructor ensures they access the rehab referral portal / email to download new referrals.
15. The instructor makes contact with new / current referrals and arranges consultation visits and times.
16. The instructor makes contact with referrals as a follow up through there 12-week programme
17. Client assessments and exercise prescription in line with L3 GP referral / L4 Pulmonary Rehab

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts 
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance. 
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay. 
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.
• To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.

Person Specification

Essential Personal Attributes

• Approachability to staff and customers
• Ability to motivate others
• Good level of self-motivation
• Outwardly enthusiastic and confident
• Flexible approach to work
• Supportive to others
• Good listener

Essential Knowledge and Experience

• Experience of working within a fitness suite
• General knowledge of Health and Safety practices surrounding fitness suite facility

Essential Qualifications

• Y.M.C.A. Fitness Instructor or equivalent
• Desire to further training and career development prospects
• Other fitness related qualification
• Level 3 GP Referral qualification

Essential Special Skills

• Ability to work as part of a team or under own supervision
• Ability to use own initiative
• Communication skills.
• Customer care skills
• Ability to encourage and motivate others
• Organisation skills
• Ability to recognise and resolve any problems which may arise when dealing with all types of customer, including those with specific needs
• Basic IT knowledge and Literacy

Special Circumstances

• Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
• Ability to travel between sites.
• Interest in working with underrepresented and disadvantaged community groups/individuals.
• DBS Clearance

If you have any enquires, please contact our Human Resources Team by emailing recruitment@cvlife.co.uk