Waterpark Supervisor

Reference Number: WV165

Closing Date: 11th May 2026

Location: Wave Waterpark

Hours: Various Hours

Rate of Pay: NLW/NMW

We are looking for an enthusiastic individual to support the team on a cover basis. As a waterpark supervisor, the successful candidate will supervise our waterpark, ensuring customers experience is at the highest level.

• You will need to have experience in a supervisory level and ideally experience in a leisure environment.
• You will need to be proactive, attentive to detail and have the ability to multi task in a busy environment.
• You will also be required to hold an NPLQ.

The principle place of employment will be the Wave Waterpark and the successful applicant will be required to work on a rota basis to include  early mornings, evenings and weekends, therefore a flexible attitude to shift work is essential.

We have 2 positions available with different hours in both term time and school holidays:

Position 1: 21.17 hours per week during term time, 40 hours per week during school holidays.

Position 2: 4.6 hours per week during term time, 36.3 hours per week during school holidays.

Apply today and join our team!

DBS Clearance will be required for the successful candidate. 
Please click on this link for further details: https://cvlife.co.uk/dbs/ 

CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Job Description

Reporting to: Centre Manager

Responsible for: Waterpark Assistants

Scope

Coventry Sports Foundation and Culture Coventry are independent organisations who work collaboratively through CV Life, so that this Job Description as a CV Life document extends to cover the employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.

Overall purpose and objective of the role

To be responsible for the safety of users in all pools, attractions and features within the Waterpark and the supervision of all waterpark staff on duty.

Main duties of the role:

1. To manage and lead staff to work to their full potential and take pride in the Centre, creating a culture where high standards are embedded within the team.
2. Ensure that all rotations are moving accordingly and that all Lifeguards are following the guidelines as set by the National Pool Lifeguard Qualification (NPLQ) and Pool Safety Operating Procedures (PSOP).
3. To monitor video surveillance of all areas of the waterpark to ensure all procedures are being adhered to.
4. To ensure that all services are delivered with the highest standards of customer care.
5. To ensure that the cleanliness and appearance of the waterpark and changing facilities is maintained to a high standard at all times.
6. To undertake regular walk throughs around the waterpark area throughout the shift where possible, to check on safety concerns, customer issues and monitor staff performance.
7. To monitor mechanical and electrical systems within the waterpark i.e. pool alarms, pool pumps and carry out the correct procedures upon activation.  
8. To assist the management team ensuring that all equipment is kept safe, clean and in excellent working condition through the monitoring of daily, weekly and monthly checks.
9. To be responsible for the daily set up and closure procedures of the waterpark attractions, including cleaning, and equipment checks.
10. To ensure adequate standards of health and safety for all staff and users of the waterpark at all times. Respond to all emergency situations in accordance with the procedures detailed in CV Life’s Health and Safety policy and report to the Duty Manager on shift
11. To solve problems quickly and efficiently resulting in minimum impact to operations.
12. Ensure that any changes to the operation of the waterpark is communicated to all Lifeguards, Waterpark Assistants, and other departments as required.
13. Understand, implement and adhere to all policies, procedures and safety guidelines for all aspects of the waterpark venue.
14. To be responsible for monitoring, counselling, supporting, advising, coaching and the development of staff.
15. To attend training/refresher courses as appropriate to maintain qualifications and standards of good practice and to assist the Duty Manager in the management, delivery, recording and monitoring of staff training.
16. To undertake a variety of administrative tasks, maintain records and produce reports.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PURPOSE or those that might at any time be subsequently re-defined.
• To support the Company’s commitment to providing a safe environment for children, young people and vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To take care of their own health and safety and that of others who may be affected by their actions at work, and to co-operate with health and safety matters to help everyone meet their legal requirements.
• To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts.
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

Person Specification

Essential Personal Attributes

• Excellent communicator to various levels of internal and external representation.
• Approachability to staff.
• High levels of self-motivation and organisation.
• A flexible approach to work.
• Supportive qualities that will encourage staff in their pursuit of personal goals.
• Ability to be positively persuasive and motivate individuals and teams.
• High standards in relation to the presentation of facilities and staff.

Essential Knowledge and Experience

• Working knowledge and experience of the day to day operations and duties within a customer        facing venue.
• Knowledge of health and safety practises within a public building.
• Understanding of operating procedures and emergency action plans.
• Basic IT knowledge.
• Knowledge of GDPR.

Essential Qualifications

• Ability to complete/or hold Relevant National Pool Lifeguard Qualification (NPLQ).
• Ability to complete/ or hold First Aid At Work qualification.

Essential Special Skills

• Leadership skills.
• Ability to work on own initiative and as part of a team.
• Ability to work efficiently under pressure to meet deadlines.
• Have good communication skills.
• Maintain confidentiality.
• To be able to deal with customer complaints in a sensitive manner.
• Good listening skills.
• Organisational and administration skills.
• Time Management and forward planning skills.
• Problem Solving skills.
• Thrive in a fast paced, ever changing environment.
• Ability to implement and adhere to procedures settings.

Special Circumstances

• Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
• Ability to travel between sites.
• Interest in working with underrepresented and disadvantaged community groups/individuals.
• Enhanced DBS clearance.

If you have any enquires, please contact our Human Resources Team by emailing recruitment@cvlife.co.uk